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Facility Reopening FAQ - Updated July 30th

Q: When is the facility opening?
A: We have planned to reopen our facility as part of a phased reopening approach on July 6th, 2020. The services offered at this time will be the gym and group fitness programming.

Q: What are your hours?
A: For the first phase reopening, our operating hours will be as follows:
Monday 6AM - 8PM
Tuesday 6AM - 8PM
Wednesday        6AM - 8PM
Thursday 6AM - 8PM
Friday 6AM-6PM
Saturday 10AM-5PM
Sunday Closed
 
Q: What is your schedule for reopening the entire facility?
A: We are reopening the facility in phases to ensure we are meeting the needs of our members, and that we are adhering to all social distancing and health guidelines provided by the Provincial Government. We will update the list below with dates as they become available:

Phase 1 – Fitness Centre & Group Fitness – July 6th 2020
Phase 2 – Stanfields Walking Track – TBD
Phase 3 – Koltech Climibing Wall – TBD
Phase 4 – Wilsons Aquatic Centre – TBD
Phase 5 – Community Credit Union Arena, Ice bookings and special events– TBD

Q: What is the group fitness schedule? What classes will be offered?
A: The schedule is below. We will be reviewing the schedule regularly after we reopen and will communicate any changes on our website and social media. Classes will be held on a first come first serve basis and there will be no need to register in advance. Simply check in at our welcome desk upon arrival.

September Group Fitness

**Please bring your own Yoga Mat for Yoga Class**
Please show up 15 minutes before class to check in. Please note we can not allow people into the group fitness area earlier than 15 minutes before class

We are looking into providing some exciting new options for virtual classes in the near future as well!

Q: When does my membership resume?
A: As of phase 1, we are only restarting membership for those who wish to visit and use the facility. Our goal is that we will not be resuming all memberships until the pool has been reopened. We will be communicating dates around the next phases as they become available. If you have any questions about memberships please email us at social@ratheastlinkcc.ca

Q: Can I use my day pass/punch pass?
A: For the first two weeks following our reopening ( July 6th - July 20th ) we ask that only members who are billed monthly/yearly access the facility. Day pass holders/multi pass holders will be able to access after the two week opening. We are doing this temporary measure to ensure we can effectively measure our user capacity and support it with appropriate staffing levels. However, if you wish to sign up for a new membership we would welcome new memberships anytime after our reopening on July 6th.

Q: What is the facility layout like? Where are the classes being held?
A: In advance of our reopening on July the 6th, we will be posting a video that will outline what the experience will be like when you return back to the RECC. We have moved class locations and fitness equipment into other areas of the facility to accommodate social distancing guidelines. We have a large facility and are fortunate to be able to leverage the space for our members and users.

Q: What else are you doing in regard to sanitation and reducing the spread of Covid-19?
A: We have been diligently working on enhanced cleaning procedures for our Staff, as well as posting best-practice guidelines within the facility for our users and members. We are also installing numerous new sanitation stations, floor markings, and plexiglass at our check in location. Also, we will be following the standard practice of asking patrons to perform a self-questionnaire regarding Covid 19 symptoms. We ask that anyone who is exhibiting symptoms to leave the facility and call 811 for additional support.

Q: Will the showers/locker rooms be available to use?
A: For the first phase of the launch, locker rooms and showers will remain unavailable. Please come to the RECC in your workout attire and leave your valuables at home/in your vehicle. The RECC is not responsible for lost/stolen valuables. Also, we are restricting access to our water fountains so please bring your own water bottle. We have invested in a new bottle refilling station in our fitness centre that you will be able to use to refill your bottle. If you have any questions about locker rentals please email us at social@ratheastlinkcc.ca
 

RECC Mask FAQ

Non-medical masks will be mandatory in indoor public places starting on July 31st.

Q: Will the RECC have a mandatory mask policy in place?
A: Yes, in accordance with the Public Health Guidelines the RECC will require masks to be worn in all  common public areas. These areas will include entering the facility, the lobby, walking to group exercise classes and exiting through any door other than the rear gym exit. Masks will not be required when you are inside of the fitness centre working out, nor will they be required during group exercise classes. During these activities, masks are optional.
 
Q: How will this be enforced?
A: We are taking a cooperative and positive approach to mandatory masking rather than an enforcement one. We have confidence that the vast majority of our Members will wear a mask whenever possible.  People should also be aware that businesses have the right to refuse them entry or to serve them if they do not follow the rules.  Allowances will be made for people unable to wear a mask for a valid reason.
 
Q: Can you take your mask off to have a photo taken?
A: Yes, a business requiring photos to be taken will instruct you when it is safe and appropriate to remove your mask in order to obtain a photo for identification purposes. Physical distancing must be maintained while the photo is being taken.
 
Q: Who does a member complain to if they feel that other members are not following the rules?
A: Members should advise RECC staff if they feel that someone should be wearing a mask that is not. Keeping in mind there are medical conditions that hinder some people's ability to wear masks. If you are uncomfortable with advising anyone in person feel free to send us an email to social@ratheastlnkcc.ca and we can investigate.
 
Q: What happens if someone refuses to put on a mask or takes it off once they go inside? Can they be refused service or kicked out?
A: Businesses, workplaces and other public places can develop their own policies and procedures. They can choose to refuse entry or service to anyone not following their rules. 

Re: Jackalope 2020 Postponement

The following was sent out from Ticketpro to all those who purchased tickets for Jackalope 2020 on Friday April 3rd.

In order to comply with government guidelines, most event organizers have decided to cancel or postpone their events to avoid the spread of the Coronavirus.

We inform you that Jackalope Atlantic, which was supposed to be held at the Rath Eastlink Community Centre from May 15 to 17, 2020, has been postponed to May 21-23, 2021.

You do not need to exchange your ticket(s) with our customer service; your ticket(s) will be automatically valid for the new dates.

For all Online Purchases: If you cannot attend the event on the new dates, please write to atlantic@ticketpro.ca to request a refund. You have until Friday, May 15, 2020 to claim your refund. If you do not reply by then, your tickets will automatically remain valid for the May 2021 dates and will no longer be subject to a refund.

For all Purchases made directly at the RECC Box Office: If you cannot attend the event on the new dates, please write to social@ratheastlinkcc.ca to request a refund. You have until Friday, May 15, 2020 to claim your refund. If you do not contact the RECC by then, your tickets will automatically remain valid for the May 2021 dates and will no longer be subject to a refund.

For all Purchases made at other Box Offices: Please contact the box office where you purchased your tickets for refund requests. You have until Friday, May 15, 2020 to claim your refund. If you do not contact the box office by then, your tickets will automatically remain valid for the May 2021 dates and will no longer be subject to a refund.

Thank you,
RECC Management


Re: Clint Black 2020 Postponement

The following was sent out from Ticketpro to all those who purchased tickets for Clint Black 2020 on Thursday April 9th.

In order to comply with government guidelines, most event organizers have decided to cancel or postpone their events to avoid the spread of the Coronavirus.

We inform you that the Clint Black concert, which was supposed to be held at the Rath Eastlink Community Centre on June 5, 2020, has been postponed to Friday, May 28, 2021.

You do not need to exchange your ticket(s) with our customer service; your ticket(s) will be automatically valid for the new date.

For all Online & Phone Purchases: If you cannot attend the event on the new date, please reply to this email or write to info@ticketpro.ca to request a refund. You have until Friday, June 5, 2020 to claim your refund. If you do not reply by then, your ticket(s) will automatically remain valid for the May 2021 concert and will no longer be subject to a refund.

For all Purchases made directly at the RECC Box Office: If you cannot attend the event on the new date, please write to social@ratheastlinkcc.ca to request a refund. You have until Friday, June 5, 2020 to claim your refund. If you do not contact the RECC by then, your ticket(s) will automatically remain valid for the May 2021 concert and will no longer be subject to a refund.

For all Purchases made at other Box Offices: Please contact the box office where you purchased your tickets for refund requests. You have until Friday, June 5 2020 to claim your refund. If you do not contact the box office by then, your ticket(s) will automatically remain valid for the May 2021 concert and will no longer be subject to a refund.

Thank you,
RECC Management

RECC Mask FAQ

Non-medical masks will be mandatory in indoor public places starting on July 31st.

Will the RECC have a mandatory mask policy in place?

Yes, in accordance with the Public Health Guidelines the RECC will require masks to be worn in all  common public areas. These areas will include entering the facility, the lobby, walking to group exercise  classes and exiting through any door other than the rear gym exit. Masks will not be required when you are inside of the fitness centre working out, nor will they be required during group exercise classes. All RECC Staff will be required to wear a mask during their shift unless they are in a private office with no one else within 6 feet, or instructing a class while actively participating. The RECC will provide employees with masks. All maintenance/custodial staff should work directly with the Director of Operations as there are certain activities where masks may not be possible

How will this be enforced?

We are taking a cooperative and positive approach to mandatory masking rather than an enforcement one. We have confidence that the vast majority of Nova Scotian’s will do the right thing and wear a mask.  People should also be aware that businesses have the right to refuse them entry or to serve them if they do not follow the rules.  Allowances will be made for people unable to wear a mask for a valid reason.

Can you take your mask off to have a photo taken?

Yes, a business requiring photos to be taken will instruct you when it is safe and appropriate to remove your mask in order to obtain a photo for identification purposes. Physical distancing must be maintained while the photo is being taken.

Does every single office worker have to wear a mask?

In an office building, masks are required in the common areas including the lobby, elevators and hallways. Once you enter a private space, masks are not required under the public health order. If there is more than one person in an office where social distancing is not possible, masks will be required.

Who does an employee complain to if customers or other employees are not following the rules?

An employee should bring the issue to his or her OHS committee or to their employer. If the issue is not resolved, they can call the Safety Division at the Department of Labour and Advanced Education. If there is an escalated situation with a Customer please bring it to the attention of your supervisor or a Director.

What if the environment is noisy and you can’t make yourself heard without taking your mask off?

You must wear your mask. If the environment is noisy, you can move to another location to make yourself heard.

Do children need to wear masks?

Children under two are exempt, as well as children aged two to four when their parent or caregiver cannot get them to wear a mask. Parents and caregivers are encouraged to help their children become comfortable wearing a mask. 

What happens if someone refuses to put on a mask or takes it off once they go inside? Can they be refused service or kicked out?

Businesses, workplaces and other public places can develop their own policies and procedures. They can choose to refuse entry or service to anyone not following the rules. 

Wilsons
Aquatic
Centre
RECC
Fitness
Centre
Athlete
Development
Centre
Community
Credit Union
Arena
Kohler
Climbing
Wall
Stanfields
Walking
Track