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Facility Reopening FAQ - Updated October 28th, 2020

Q: When is the facility opening?
A: We have planned to reopen our facility in phases;

-The first phase, which included reopening the fitness centre as well as group fitness, was July 6th, 2020.
-Our second phase, which includes reopening the Community Credit Union Arena, as well as the Stanfields Walking Track, is set for October 13th, 2020

Q: Which entrance is to be used?

A: We ask that all users enter the building using our upper entrance. This is the entrance that faces the highway, closest to the fitness centre. We have closed other entrances to ensure we are able to manage access control to our building. We understand that this may be inconvenient for some of our users but to ensure we deliver the best level of service/public safety our approach is a single entry point. As we reopen other aspects of our facility and expand on our offerings, we will continue to re-evaluate our access points.

For our second phase, the Stanfields walking track will be reopened.
-Masks are required for all those using the walking track. As a public facility our goal is to keep our members and users safe. We feel it is in the best interests of the majority of our users, and in the best interest of public safety, to ensure that masks are worn.
-All those wishing to use the walking track are required to sign in at our Welcome Desk for contact tracing purposes.
-The walking track will be available during facility hours with the exception of when ticketed events are occurring at which time the walking track will be closed to the public.
-Additional rules/guidelines will be posted at the facility.

For our second phase, the Community Credit Union Arena will be reopened
-All those with ice rentals will be provided RECC COVID Operational Policies to follow as part of the rental agreement.
-A dressing room will be available, however the showers will not be accessible.
-For all ice programming/rentals, masks must be worn in the dressing room up until leaving the room and entering the ice service
-All spectators must sign in at the welcome desk. This is for contact tracing and health screening purposes


Please consult the Ice schedule for adult/senior/child skating times in the Community Credit Union Arena:
https://ratheastlinkcommunitycentre.ca/schedules/ice-events

If you are interested in renting the ice for a private event/party, please email hfraser@ratheastlinkcc.ca


Q: What are your hours?
A:
Monday 6AM - 9PM
Tuesday 6AM - 9PM
Wednesday        6AM - 9PM
Thursday 6AM - 9PM
Friday 6AM - 9PM
Saturday 8AM - 8PM
Sunday 8AM - 8PM


Please note we are open from 1-8PM on Nov 11th.

Box Office Hours:
Nov 13th - 12PM - 4PM
Nov 14th - 12PM - 4PM
 
Q: What is your schedule for reopening the entire facility?
A: We are reopening the facility in phases to ensure we are meeting the needs of our members, and that we are adhering to all social distancing and health guidelines provided by the Provincial Government. We will update the list below with dates as they become available:

Phase 1 – Fitness Centre & Group Fitness – July 6th 2020
Phase 2 – Stanfields Walking Track/Community Credit Union Arena, Ice bookings and special events – Oct 13th, 2020
Phase 3 – Wilsons Aquatic Centre – As of October 2020, construction has started to replace the supports for the sound baffles above the pool. 
Phase 4 – Koltech Climibing Wall – TBD

Q: What is the group fitness schedule? What classes will be offered?
A:  Our group fitness schedule is located here: https://ratheastlinkcommunitycentre.ca/schedules/fitness-group-ex
**Please bring your own Yoga Mat for Yoga Class**
Please show up 15 minutes before class to check in. Please note we can not allow people into the group fitness area earlier than 15 minutes before class

Also through a partnership with Evolve Fitness, we have numerous online classes available for free to our RECC members.
For more details check our https://www.evolvefitnessltd.com/ 
To sign up, please email social@ratheastlinkcc.ca

Q: When does my membership resume?
A: We are only restarting membership for those who wish to visit and use the facility. Our goal is that we will not be resuming all memberships until the pool has been reopened. We will be communicating dates around the next phases as they become available. If you have any questions about memberships please email us at social@ratheastlinkcc.ca

Q: Can I use my day pass/punch pass?
A: Yes, we have resumed all day/punch pass use.

Q: What is the facility layout like? Where are the classes being held?
A: Here is a video that outlines the experience at the RECC https://www.youtube.com/watch?v=zu9yw5tobek&t 
We have moved class locations and fitness equipment into other areas of the facility to accommodate social distancing guidelines. We have a large facility and are fortunate to be able to leverage the space for our members and users.

Q: What else are you doing in regard to sanitation and reducing the spread of Covid-19?
A: We have been diligently working on enhanced cleaning procedures for our Staff, as well as posting best-practice guidelines within the facility for our users and members. We are also installing numerous new sanitation stations, floor markings, and plexiglass at our check in location. Also, we will be following the standard practice of asking patrons to perform a self-questionnaire regarding Covid 19 symptoms. We ask that anyone who is exhibiting symptoms to leave the facility and call 811 for additional support.

Q: Will the showers/locker rooms be available to use?
A: For the first phase of the launch, locker rooms and showers will remain unavailable. Please come to the RECC in your workout attire and leave your valuables at home/in your vehicle. The RECC is not responsible for lost/stolen valuables. Also, we are restricting access to our water fountains so please bring your own water bottle. We have invested in a new bottle refilling station in our fitness centre that you will be able to use to refill your bottle. If you have any questions about locker rentals please email us at social@ratheastlinkcc.ca
 
RECC Mask FAQ
Non-medical masks will be mandatory in indoor public places starting on July 31st.

Q: Will the RECC have a mandatory mask policy in place?
A: Yes, in accordance with the Public Health Guidelines the RECC will require masks to be worn in all  common public areas. These areas will include entering the facility, the lobby, walking to group exercise classes and exiting through any door other than the rear gym exit. Masks will not be required when you are inside of the fitness centre working out, nor will they be required during group exercise classes. During these activities, masks are optional.
 
Q: How will this be enforced?
A: We are taking a cooperative and positive approach to mandatory masking rather than an enforcement one. We have confidence that the vast majority of our Members will wear a mask whenever possible.  People should also be aware that businesses have the right to refuse them entry or to serve them if they do not follow the rules.  Allowances will be made for people unable to wear a mask for a valid reason.
 
Q: Can you take your mask off to have a photo taken?
A: Yes, a business requiring photos to be taken will instruct you when it is safe and appropriate to remove your mask in order to obtain a photo for identification purposes. Physical distancing must be maintained while the photo is being taken.
 
Q: Who does a member complain to if they feel that other members are not following the rules?
A: Members should advise RECC staff if they feel that someone should be wearing a mask that is not. Keeping in mind there are medical conditions that hinder some people's ability to wear masks. If you are uncomfortable with advising anyone in person feel free to send us an email to social@ratheastlnkcc.ca and we can investigate.
 
Q: What happens if someone refuses to put on a mask or takes it off once they go inside? Can they be refused service or kicked out?
A: Businesses, workplaces and other public places can develop their own policies and procedures. They can choose to refuse entry or service to anyone not following their rules. 

Re: Jackalope 2020 Postponement

The following was sent out from Ticketpro to all those who purchased tickets for Jackalope 2020 on Friday April 3rd.

In order to comply with government guidelines, most event organizers have decided to cancel or postpone their events to avoid the spread of the Coronavirus.

We inform you that Jackalope Atlantic, which was supposed to be held at the Rath Eastlink Community Centre from May 15 to 17, 2020, has been postponed to May 21-23, 2021.

You do not need to exchange your ticket(s) with our customer service; your ticket(s) will be automatically valid for the new dates.

For all Online Purchases: If you cannot attend the event on the new dates, please write to atlantic@ticketpro.ca to request a refund. You have until Friday, May 15, 2020 to claim your refund. If you do not reply by then, your tickets will automatically remain valid for the May 2021 dates and will no longer be subject to a refund.

For all Purchases made directly at the RECC Box Office: If you cannot attend the event on the new dates, please write to social@ratheastlinkcc.ca to request a refund. You have until Friday, May 15, 2020 to claim your refund. If you do not contact the RECC by then, your tickets will automatically remain valid for the May 2021 dates and will no longer be subject to a refund.

For all Purchases made at other Box Offices: Please contact the box office where you purchased your tickets for refund requests. You have until Friday, May 15, 2020 to claim your refund. If you do not contact the box office by then, your tickets will automatically remain valid for the May 2021 dates and will no longer be subject to a refund.

Thank you,
RECC Management


Re: Clint Black 2020 Postponement

The following was sent out from Ticketpro to all those who purchased tickets for Clint Black 2020 on Thursday April 9th.

In order to comply with government guidelines, most event organizers have decided to cancel or postpone their events to avoid the spread of the Coronavirus.

We inform you that the Clint Black concert, which was supposed to be held at the Rath Eastlink Community Centre on June 5, 2020, has been postponed to Friday, May 28, 2021.

You do not need to exchange your ticket(s) with our customer service; your ticket(s) will be automatically valid for the new date.

For all Online & Phone Purchases: If you cannot attend the event on the new date, please reply to this email or write to info@ticketpro.ca to request a refund. You have until Friday, June 5, 2020 to claim your refund. If you do not reply by then, your ticket(s) will automatically remain valid for the May 2021 concert and will no longer be subject to a refund.

For all Purchases made directly at the RECC Box Office: If you cannot attend the event on the new date, please write to social@ratheastlinkcc.ca to request a refund. You have until Friday, June 5, 2020 to claim your refund. If you do not contact the RECC by then, your ticket(s) will automatically remain valid for the May 2021 concert and will no longer be subject to a refund.

For all Purchases made at other Box Offices: Please contact the box office where you purchased your tickets for refund requests. You have until Friday, June 5 2020 to claim your refund. If you do not contact the box office by then, your ticket(s) will automatically remain valid for the May 2021 concert and will no longer be subject to a refund.

Thank you,
RECC Management

Wilsons
Aquatic
Centre
RECC
Fitness
Centre
Athlete
Development
Centre
Community
Credit Union
Arena
Kohler
Climbing
Wall
Stanfields
Walking
Track